First of all, Corey was not the Technician. Le was and he was fantastic. I will be requesting him everytime.
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As expected, Troy was highly professional and personable - uber competent!
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Second experience with technician Rodney was just like the first: efficient, most competent, and personable. We highly recommend this professional.
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We were more than pleased with the expertise and personable nature of our recent technician from Hot2Cold. We highly recommend Rodney and the company he so responsibly represents.
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Troy was professional and personable in all respects re: our recent AC issue. Unconditional recommendation from us!
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We were highly impressed with the level of expertise and personable nature of Barry. He is a credit to Hot 2 Cold and is a superb representative of Hot 2 Cold!
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As in previous visits, James was most knowledgeable, personable, and professional in all respects. He is the primary reason we will stay with your company for all current and future air conditioning needs.
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Brennan does not give up! He is a great technician. He knows his stuff and, more importantly, communicates what he has done and what is wrong with the system and what it needs. I recommend him highly!!!
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I have nothing but exemplary things to say about Brandan. He goes above and beyond for the customer. He also provides thorough explanations of what he has done.
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Charles did a great job getting us cool again. Highly recommend
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Tony is the best! He is thorough. You couldn’t ask for a better person to work on your AC system
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Inside and outside units were both chemically clean popped inside air handler double checked UV light was still running no fuses or error code shown by thermostat or unit unit upstairs looks very nice for fairy, clean ductwork sealed and hung outside. Unit model and serial numbers were updated inside was popped. Open clothes were clean. Leaves were cleaned out. Also chemical clearance down updated pictures inside and outside has surge protectors. Unit is anchored no recent error alerts.
Customer had us out to take a look at her AC unit, which wasn’t keeping up with the set temperatures. Upon investigation, Troy found that there was a significant leak in the evaporator coil. Recommended that at the edge of the system replacing the coil will only get them so far before they have to replace the whole thing anyway anyways so I also put in an estimate for a full system replacement if they choose to go that route.
Upon arrival notice unit is a completely different unit from previous pictures Customer had unit installed by us and never received a first time maintenance We put in a good man from trane When there notice unit was slightly low on refrigerant Advised customer that Freon might be needed in future New pictures and updated tags are now on photos to use as reference No concerns on unit not working everything checked out besides Freon
Customer called us out because her drain line kept backing up into her float switch. Upon investigation, Troy found that the pitch of the drain pipe was inverted and needed to get propped up. I detached the drain pipe and re-glued it because it wasn’t holding the water And I elevated the elbow that was sagging to create an appropriate pitch using a wooden wench to support the pipe upwards.
Customer needs to get their HOA to shop vac their drain lines
Picked up batteries
Customer had us out to inspect a leak from his HVAC system. Upon investigation, Troy found that there was a lot of damp two by fours attached to the ceiling, and homeowner had explained there was significant rain the last few days. I suggested he call a roofer to assess how much the damage will be. I inspected the supply Plenum and found it to be sealed properly. I also checked some ductwork that was close to the drip site and did not find any thing compromised.
Checked operation of second floor unit. Unit is heating as should. No issues
Customer had to sell to take a look to see if its HVAC system was leaking. They had some ceiling damage that was caused by a roof leak. Upon investigation, Troy found that the ductwork was integral and the condensate lines go in the opposite direction of where the damage was done. Took a few photos to document.
Customers called us out to replace their 2 1/2 ton heat pump system. Presented a few different options for them and we selected a two stage heat pump.
Upon arrival found secondary pan for unpstairs unit full of water After checking primary safety switch, i found that the water didnt activate it but fill the pan I cleared the drain line, treated it, and clear secondary pan Unit is now operational and draining as should
This is the most basic equipment available for purchase today. It uses a single speed compressor and a single speed indoor fan. This unit is the least expensive to initially purchase and install.
Today we visited because the AC unit stopped working. We learned the unit is not working because of a faulty indoor blower motor. When the unit was installed the refrigerant lines were routed directly in front of the blower. This means if the unit were to be repaired we will need to pump down the refrigerant and cut then reroute the copper refrigerant lines. Since the unit is well past its useful life and uses a refrigerant that was phased out (R-22) it is time to replace the system. James provided the available options for system replacement.
